Frequently Asked Questions

Everything you need to know about your Rudsak experience.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your delivery status in real-time.

What is your return policy?

We accept returns on unworn, unwashed merchandise with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' are not eligible for return or exchange.

Do you offer international shipping?

Yes, we ship our premium outerwear and accessories worldwide. Shipping costs and delivery timelines vary depending on the destination country and will be calculated at checkout.

How do I care for my leather jacket?

To preserve the quality of your leather, we recommend professional leather cleaning only. Avoid direct exposure to rain and store your garment in a cool, dry place using a padded hanger.

Are your fur trims ethically sourced?

Rudsak is committed to ethical sourcing. We ensure all natural materials, including fur and down, are obtained from suppliers who adhere to strict animal welfare standards and certifications.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through services like Afterpay or Klarna.